Full Service Property Management FAQs

Can I view my property accounting online?

Yes! With our owner portal, you’ll have real-time access to your accounting—view reports, documents, and even see the exact moment your tenant payment is posted. 

Do I need to approve maintenance work?

Whenever a maintenance request comes in, we’ll notify you via email instantly, then begin troubleshooting. If the estimated cost exceeds your pre-approved limit, you’ll receive an estimate and can approve or decline before we proceed. All invoices and work details are uploaded in your portal by the 10th of the month. 

Do I really need a property manager?

Managing rentals can look simple until real issues arise—legal requirements, tenant screening, pricing strategy, repairs, and more. Unless you’re an experienced property manager, solo management can cost you months of vacancy and lost rent, not to mention potential legal and operational headaches. 

How do I access owner information and portal?

Once you sign with White Palm, you’ll receive a secure link to our Owner Portal, where you can access your dashboard, lease documents, repair invoices, financial ledgers, and more—available 24/7 on desktop and mobile. 

How do I get info on my rental property?

Shortly after signing with White Palm, you’ll receive a secure link to your personal Owner Portal. It provides 24/7 access to your management agreement, lease, repair invoices, statements, and more. And if you'd rather discuss something in person, our team is just a call or email away. 

How do I pick the right property manager?

Choose a company that understands real estate investing, ideally one that manages homes like yours and shares your long-term outlook. Prioritize firms that offer personalized service—not just volume, and that have a strong reputation (check reviews, BBB, etc.).

What are your service guarantees and resources?

As a White Palm client, you’ll benefit from:

• Industry-standard Owner Manuals and resource guides
• Clearly defined Scope of Services (e.g., Owner, Tenant, Maintenance, Leasing)
• Service guarantees that back our performance

All these are available in your portal under Owner Resources, ensuring you're always informed and protected. 

How do you determine the right rental price?

Our team conducts a comprehensive rental market analysis that factors in local trends, comparable properties, and seasonal demand. This ensures your rent is priced to maximize occupancy and revenue. 

How often should property inspections be scheduled?

Annual inspections are the minimum, but depending on your property and tenant turnover, we recommend more frequent checks (e.g., quarterly). Regular inspections help identify minor issues before they become costly, while ensuring safety and compliance. 

Do you assist with lease preparation and renewals?

Yes—White Palm handles comprehensive lease drafting, renewals, and guidance to ensure full legal compliance and protection of your investment. We'll also proactively manage renewals—including tenant communication and lease execution.

Do you offer tenant screening?

Absolutely. We run thorough screening on credit, background, rental history, and employment/income to ensure reliable tenants. Good screening lowers your risk and improves long-term rental success.